FAQs
How can I contact Eclipse Corset?
For any inquiries, please reach out to our customer service team at info@eclipsecorset.com. We are happy to assist you.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
All orders are shipped from Brussels, Belgium.
Can I modify or cancel my order?
We strive to process orders as quickly as possible. Therefore, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this period cannot be accommodated. However, you may return your order for a full refund once it has been received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Maestro, AMEX) as well as PayPal.
When will my order be processed?
Orders are processed and shipped from our warehouse between Monday and Friday. Processing typically takes 1-3 business days, with shipping occurring the following day. Please allow additional processing time during holidays and sales events. Orders are not processed or shipped on weekends.
How long will it take to receive my order?
Due to high demand, orders typically arrive within 2-4 weeks.
What if I do not receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund.
Will I be charged customs duties or taxes?
Prices displayed on our website are tax-free (EUR). You may be required to pay duties and taxes upon receiving your order, as determined by your local customs office. These fees are the responsibility of the customer and are not covered by Eclipse Corset. We are not liable for any customs-related delays. For specific details, please contact your local customs office.
How do I return an item?
To initiate a return, please contact our customer support team at info@eclipsecorset.com.
What should I do if I receive a defective, incorrect, or damaged item?
If you receive an incorrect, missing, or defective item, please contact us immediately with the following:
- Order number
- Photographs of the item(s) received
- A detailed description of the issue
We will work swiftly to resolve the matter.
When will I receive my refund?
Refunds will be issued to your original form of payment. If paid via credit or debit card, the refund will be processed within 7-10 business days of receiving the returned item or cancellation request. If you do not see the refund reflected in your account, please contact your bank or credit card provider for further assistance.
For any additional questions, feel free to reach out to us at info@eclipsecorset.com.